RUKMANA, F. I. Implementation Of Standard Operational Procedure (Sop) In Improving Service Efficiency In The Banking Industry. Journal of Law and Social Politics, [S. l.], v. 1, n. 2, p. 108–119, 2023. DOI: 10.46799/jlsp.v1i2.15. Disponível em: https://jolastic.id/index.php/jlsp/article/view/15. Acesso em: 22 jun. 2026.